Refund and Returns Policy

Three Rivers Mold Testing Refund Policy

Effective Date: 8/4/2024

At Three Rivers Mold Testing, we are committed to providing high-quality mold testing and identification services. We understand that sometimes situations arise that may require a refund. This Refund Policy outlines the conditions under which we offer refunds for our services.

1. Services Rendered

Once a mold testing service has been rendered, including the collection of samples and the provision of test results, the service is considered completed. Due to the nature of the service, refunds are generally not available after the service has been performed.

2. Cancellation Policy

• Cancellation by Customer: If you need to cancel your appointment, please notify us at least 24 hours in advance. Cancellations made at least 24 hours prior to the scheduled appointment will be eligible for a full refund. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
• Cancellation by Three Rivers Mold Testing: In the rare event that we need to cancel your appointment, you will be notified as soon as possible. You will be offered the choice of rescheduling the appointment or receiving a full refund.

3. No-Show Policy

If you fail to be present at the scheduled appointment time and have not notified us at least 24 hours in advance, no refund will be issued.

4. Satisfaction Guarantee

We strive to ensure that our customers are completely satisfied with our services. If you are not satisfied with the service provided, please contact us within 7 days of receiving your test results to discuss your concerns. We will review your case and, at our discretion, may offer a partial or full refund, or a complimentary retest, depending on the circumstances.

5. How to Request a Refund

To request a refund, please contact our customer service team at:

Three Rivers Mold Testing
contact@threeriversmoldtesting.com

Please include your name, contact information, appointment date, and a brief explanation of the reason for your refund request.

6. Processing Refunds

Once your refund request has been reviewed and approved, we will process the refund within 7-10 business days. Refunds will be issued using the same method of payment that was used for the original transaction.

7. Changes to This Refund Policy

Three Rivers Mold Testing reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Refund Policy periodically to stay informed about our policies.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Three Rivers Mold Testing
429 E Dupont Rd #1004 Fort Wayne, IN 46825
contact@threeriversmoldtesting.com